At Furnique, we are committed to providing quality products and reliable service.

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Eligibility for Returns & Refunds

Returns, replacements, or refunds are available only if the product is:

• Damaged upon arrival.

• Defective or non-functional.

• Incorrectly shipped.

Requests must be submitted within 7 days of the delivery date.

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Reporting an Issue

To request a refund or replacement, please provide:

• Your order number.

• Clear photos or videos showing the issue.

• A brief description of the problem.

Failure to provide sufficient evidence may result in the denial of the request.​​​

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Resolution Options

After reviewing your claim, Furnique may, at its sole discretion:

• Send a replacement item at no additional cost.

• Issue a full refund.

• Issue a partial refund when appropriate.

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Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled.

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Non-Refundable Situations

Refunds or returns will not be granted for:

• Change of mind.

• Incorrect product selection by the customer.

• Products showing signs of use, misuse, modification, or accidental damage after delivery.

• Requests submitted more than 7 days after delivery.

• Minor packaging damage that does not affect the product itself.

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Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.