Store Policy
Shipping Policy
At Furnique, we work with trusted fulfillment partners to deliver your order safely and efficiently.
Order Processing
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Orders are typically processed within 1–3 business days.
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Processing times may vary during holidays or periods of high demand.
Shipping Time
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Delivery times vary depending on the product and destination.
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Estimated shipping times are displayed during checkout and on each product page.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may occasionally affect delivery schedules.
Lost Packages
If your package is confirmed lost in transit, Furnique will investigate the shipment and, when appropriate, provide a replacement or refund.
Refund Policy
At Furnique, we are committed to providing quality products and reliable service.
Eligibility for Returns & Refunds
Returns, replacements, or refunds are available only if the product is:
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Damaged upon arrival.
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Defective or non-functional.
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Incorrectly shipped.
Requests must be submitted within 7 days of the delivery date.
Reporting an Issue
To request a refund or replacement, please provide:
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Your order number.
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Clear photos or videos showing the issue.
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A brief description of the problem.
Failure to provide sufficient evidence may result in the denial of the request.
Resolution Options
After reviewing your claim, Furnique may, at its sole discretion:
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Send a replacement item at no additional cost.
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Issue a full refund.
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Issue a partial refund when appropriate.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Non-Refundable Situations
Refunds or returns will not be granted for:
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Change of mind.
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Incorrect product selection by the customer.
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Products showing signs of use, misuse, modification, or accidental damage after delivery.
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Requests submitted more than 7 days after delivery.
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Minor packaging damage that does not affect the product itself.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Terms & Customer Support
By placing an order with Furnique, you agree to our store policies.
We reserve the right to update these policies at any time without prior notice. Any changes will be posted on this page with the updated effective date.
If you have any questions regarding your order, shipping, returns, refunds, or replacements, please contact our Customer Support through the contact information available on our website.
Thank you for choosing Furnique.
Payment Methods
At Furnique, we offer secure and convenient payment options through our trusted payment provider, Stripe. We currently accept the following major credit and debit cards:
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Visa
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Mastercard
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American Express
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Discover
All transactions are encrypted using industry-standard security protocols to help protect your personal and payment information. Your payment will be processed securely at checkout, and we do not store your card details on our servers.